Refund and Returns Policy

We want you to be completely happy with your purchase. If something isn’t right, we’ve made our returns process simple.

⏳ Return Window

Our refund & returns policy lasts 30 days.
If 30 days have passed since your purchase, unfortunately, we can’t offer a full refund or exchange.

✅ Eligibility for Returns

To be eligible, your item must:

Be unused and in the same condition as received
Be in the original packaging

⚠️ Items not eligible for return:

Perishable goods (food, flowers, magazines, newspapers)
Intimate or sanitary products
Hazardous materials or flammable liquids/gases
Gift cards 🎁
Downloadable software or digital products 💻
Certain health & personal care items

🧾 Proof of Purchase

To complete your return, we require a receipt or proof of purchase.
👉 Please do not send your item back to the manufacturer.

💸 Refunds

Once we receive and inspect your return, we’ll email you to confirm approval or rejection.

✅ Approved → Refund will be processed back to your original payment method within a few business days.
❌ Rejected → We’ll let you know why and discuss next steps.

🕒 Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account again
Contact your credit card company (may take a few days)
Contact your bank (processing times vary)
Still nothing? 👉 Email us at info@hydrapower.store

🛍️ Sale Items

Regular priced items → Refundable
Sale or discounted items → 🚫 Non-refundable

🔁 Exchanges

We replace items only if they are defective or damaged.
To exchange for the same item:
📩 Email us at info@hydrapower.store and send your item to:
{Insert physical return address here}

🎁 Gifts

If marked as a gift → You’ll receive a gift credit
If not marked as a gift → Refund goes to the original purchaser

📦 Shipping Returns

Please send returns to:
{Insert physical return address here}

🚚 Return Shipping Costs:

Customers are responsible for paying their own shipping costs
Shipping fees are non-refundable
If a refund is issued, return shipping cost will be deducted

💡 Tip: For expensive items, consider using a trackable shipping service or shipping insurance — we can’t guarantee we’ll receive your return otherwise.